Fern Care Services Quality of Life is our Policy
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Key Policies and Procedures
Overview of the process for the delivery of care and support

When we receive an initial phone call from a private individual or a referral from social services, we will arrange a convenient time to attend to make an assessment of the service users individual needs, ensuring that they, and or their representatives are an important part of the process.
If the service user has any specialist needs such as communication difficulties, we will endeavour to meet those needs to ensure that the service user is an integral part of the assessment and care planning process.
The assessment is an opportunity for the service user to discuss preferences, wishes and individual needs.
Once the care needs have been identified, a care plan will be agreed with the service user and/or their representative, and a copy of which will remain in the service users home.

In addition a detailed risk assessment will be undertaken to ensure minimum risk to the service user and the carer. This will include the use of electricity, equipment, lighting, security, tasks to be carried out and the local environment.
There will also be risk assessment to identify the most vulnerable service users and plan to reduce the risks, such as when dealing with money or carrying out personal care.

The care plan will be regularly reviewed to ensure that the plan continues to meet the identified needs. Following a review, any changes to the care plan will be discussed and agreed with the service user/and or their representative. If the service user wishes to review the care they are receiving, they should contact the person identified at the beginning of the service users guide and arrange a visit from the care manager.

Aims And Objectives

Fern Care strives to respect, promote, encourage and support the rights and responsibilities of service users, related persons and their carers; and to establish and maintain trust and confidence, whilst protecting service users, related persons and carers as far as possible from danger or harm to themselves or others.

Fern Care will achieve its main aims by:
Confidentiality

At Fern Care Services we pride ourselves with maintaining the confidentiality of information in the provision of domiciliary care. It is the organisation's policy that our care and support staff respect information given by the service users, relatives or their representatives in confidence and handle information about service users in accordance with the Data Protection Act 1998.
All staff that have access to files and papers which contain information about service users must ensure that any such materials are securely stored and locked within cabinets etc when not in use.

Conversations relating to confidential matters affecting service users should not take place in any situation where they may be overheard by a passer by, i.e public places such as supermarkets, corridors or sheltered accommodation etc.
Where a carer becomes concerned or is in receipt of information or knowledge that indicates that the service user is or may be at risk, be it financial, emotional, physical or sexual in nature, then their 'duty of care' would dictate that any such information be shared with the relevant authorities enabling them to offer appropriate protection.
Any breach of confidentiality may be regarded as misconduct and the subject of serious disciplinary action.

Health & Safety including safety at home

It is the policy of Fern Care to promote and protect the health, safety and welfare of service users and our care staff. As such the agency has a comprehensive health and safety policy and procedure to safeguard the welfare of service users, staff and others involved in the provision of domiciliary care.
Where the service users themselves are the direct employers(private clients) of our services, the service user carry's full employers responsibility for health and safety.
Our care staff receive the necessary training via inductions and attend regular refresher training on health and safety.

Gifts and bequests

It is the policy of Fern Care to protect at all times the money and property of service users whilst providing care services. There are procedures in place for staff accepting gifts or bequest from service users.  
Our care staff do not accept gifts or bequest other than those of limited financial value(5.00 pounds). Details of such gifts are reported to Fern Care and recorded.

Wills and bequest

It is our policy that our care staff must not be involved in the making or benefiting from service users' wills or soliciting any other form of bequest or legacy or acting as a witness or executor or being involved in any way with any other legal document.

Anti-discriminatory Practice

Fern Care recognises that discrimination can occur in the workplace. Fern Care Services recruits a workforce that reflects our diverse community. All recruitment, selection, training and matching is based on competence and merit, regardless of gender, race, marital status, age, ethnic or national origin, sexuality, religion or disability.
To ensure that our workplaces are free from discrimination when it arises so that action may be taken. Staff members, care workers or service users who feel they have witnessed or experienced discrimination while dealing with FernCare should follow the complaint procedure.

Prevention of abuse

At Fern Care Services our policy and procedure on the protection of vulnerable people strictly comply with the provisions of the public Interest Disclosure Act 1998 and the code of conduct for the Protection of Vulnerable Adults of the Local Authorities we deal with.
Service users are safe guarded from any form of abuse or exploitation, including physical, financial, psychological, sexual abuse, neglect, discriminatory abuse, self harm or degrading treatment through deliberate intent, negligence or ignorance in accordance with written policies and procedures.